Please read carefully prior to using this website or service.
Table of Contents
Use of ShipCaymanas. (the "Business"), its forwarding service ("ShipCaymanas" or the "Service"), and its website (this "Website") is governed by the terms and conditions contained herein as well as the terms and conditions of the Privacy Policy posted on the Website ("Terms"). These Terms are legally binding on all users of this Service and Website and constitute a legally binding agreement between you ("User" or "Importer") and the Business. By accessing this Website, and/or by using the Service, the User expressly and irrevocably agrees to the Terms and to abide by the Terms. These Terms currently list the Business's current policies and terms and conditions, but, as noted below, the Terms may be adjusted from time to time at the Business's discretion. If the User of this Service or Website does not agree with any of these Terms, the User may not, under any circumstances, utilize the ShipCaymanas Service or Website.
All content, text, images, data, information and other material displayed, available or present on this Website ("Content"), including any intellectual property rights in such Content (including without limitation trademarks and copyrights) or other intellectual property rights associated with the Website (hereinafter "Intellectual Property Rights"), are the property of the Business, its licensors, or designated owners and are protected by applicable intellectual property laws. User should assume that everything User sees or reads on this Website is protected by intellectual property rights, unless otherwise noted, and may not be used without the written permission of the Business or the respective owner except as provided in these Terms. All Business trademarks are listed on the trademark list posted on the Website, which may be updated from time to time and which is incorporated herein. All other trademarks or registered trademarks mentioned herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies.
User may access, use, and display this Website on a computer or mobile device and download and print copies of the Content only for non-commercial, informational, personal use, without modification or alteration in any way, and only so long as User complies with these Terms and all applicable laws. If User violates these Terms and/or any applicable laws, your permission to use the Service or Website terminates. User may not otherwise reproduce, sell, publish, distribute, modify, display, or use any Content or portion of this Website without the prior written permission of the Business; provided, however, if the functionality of the Website permits the e-mailing of certain Content or a link through the use of an "e-mail to a friend" (or similar) icon, User may send that particular Content to others by e-mail. User will not infringe upon any Intellectual Property Rights or remove or modify related intellectual property and/or proprietary notices contained in this Website or the Content.
The Business may or may not at times require a User to have a password and provide registration details to access this Website or portions of this Website. If the Business does require a password and registration details, it shall be a condition of use of this Website that all the details User provides are correct, current, and complete. If the Business believes that the details are not correct, current, or complete, the Business will have the right to refuse User the use of the Service, access to the Website, or any of its resources, and to suspend and/or terminate User's account. User is responsible for maintaining the confidentiality of any password(s) and registration details User is given to access this Website, and User is fully responsible for all activities that occur under User's password(s) and/or registration details. User agrees to notify the Business immediately of any unauthorized use of User's password(s) and/or registration details. The Business reserves the absolute right, in its sole discretion, not to issue a password to any person or entity.
As a convenience to User, the Business may in its sole discretion include certain content, tools, and resources on this Website regarding Customs and other third parties that may affect the use of the Service, and/or that may influence the final cost of the Service. The Business has no obligation to provide such third party information on this Website, and User acknowledges that (whether or not such information is provided on this Website) the Business is not responsible for providing any such information or for the accuracy, completeness, or legality of the content, tools, and resources on this Website. Moreover, the inclusion of such content, tools, and resources does not constitute professional advice and may not be construed as a means to circumvent applicable laws.
No link shall be made to any page of this Website without framing, except a direct link to the top page. Any link to this Website must be immediately followed by notice to the Business via e-mail. Moreover, in the event the Business deems User's linking practices in relation to this Website to be inappropriate, the Business may provide notice to the User concerning removal or modification of the inappropriate link, and User agrees to comply with any and all requirements of the Business relating thereto.
As a convenience to User, this Website may contain Content, links, and other information submitted by third parties over whom the Business has no control or responsibility. The Business has no obligation to monitor, control, or restrict the use of this Website or third party websites accessible via links on this Website. These other sites are not under the control of the Business, and User acknowledges that (whether or not such sites are affiliated in any way with the Business) the Business is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by the Business or any association with its operators.
The Business may in its discretion modify, edit, translate, suspend, restrict access to, or terminate the Service and/or this Website, these Terms, the Content, or any link at any time without liability or prior notice. The Business may in its discretion terminate the browsing of, registration with, and use of this Website by any User at any time without liability or prior notice for any reason, including for any breach of these Terms.
User will comply with all applicable laws in connection with use of the Service and this Website.
User will not engage in conduct on or in connection with the Service or this Website that is illegal, misleading, infringing, defamatory, obscene, offensive, or otherwise objectionable. User will not cause damage, embarrassment, or adverse publicity to the Business.
User will cooperate with all reasonable requests of the Business and will notify the Business promptly upon learning of any actual or suspected breach of these Terms by User or unauthorized use or abuse of the Service or this Website.
The Service and this Website, its Content, and its links are provided on an "as is" and "as available" basis and are used only at the sole risk of User, to the fullest extent permissible by law. The Business disclaims all warranties, express or implied, of any kind, regarding the Service (including its forwarding schedule, clearance schedule, and delivery schedules) and this Website (including its Content, hardware, software, and links), including any express or implied warranties as to fitness for a particular purpose, merchantability, title, timeliness, non-infringement, results, accuracy, completeness, accessibility, compatibility, security, and freedom from computer virus. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO USER, THE ABOVE EXCLUSIONS WILL APPLY TO USER TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
The Business will not be liable for any damages or losses, including direct, indirect, consequential, special, incidental, or punitive damages, including without limitation damages for lost profits, goodwill, use, data, or other tangible or intangible losses, in connection with use of the Service, the internet, this Website, its Content, or its links, however caused, whether in contract, tort, negligence, strict liability or otherwise, even if the Business has been advised of the possibility of such damages. The Business will not be a party to, and will have no responsibility or liability for, any transaction negotiated or arranged by a User arising in connection with the Service or this Website. In any event, if any of the above provisions in this Section are not enforceable in an applicable jurisdiction, the maximum liability of the Business will be limited to, in the sole discretion of the Business, either: (1) correction or deletion of any inaccurate Content or link; or (2) refund of any fees (excluding Customs Fees) for the Service received by the Business from User.
Each User will defend, indemnify, and hold harmless the Business and their respective officers, directors, employees, and agents, and any of its licensors, website partners, or contractors from any demands, claims, damages, liabilities, expenses or harms, including attorney's fees, arising in connection with User's actions or omissions, including use of the Service or this Website, online conduct, breach of these Terms, or dealings or transactions with other persons resulting from use of this Website.
User may use the Service for non-commercial and commercial package and mail shipments provided that User's packages and mail do not violate any laws (including export, transportation, and importation laws) in all the relevant jurisdictions.
The Service requires that the Business, its subsidiaries, affiliates, and agents accept, transport, import, and (when applicable) deliver User's packages and mail shipments. By accepting electronically (for example, by clicking "I Agree"), using this Website, or using the Service (for example, by sending a package or mail to the provided US address), you authorize the Business, its subsidiaries, affiliates, and agents to act as User's agent for the purpose of acceptance, transportation, importation ("Customs Clearance") and delivery of all packages and mail shipments sent to the provided global forwarding address. Moreover, User acknowledges and authorizes that the Business may make declarations based on the information provided by the User or found within the package or mail shipment and can accept valuations on the User's behalf (with or without User's knowledge) if such required information is not available or forthcoming.
By registering to use the Service and this Website, User will be assigned a unique account number ("Mailbox #") and a global forwarding address. User will ship packages and mail to the assigned global forwarding address using the formatting provided on this Website. The global forwarding address is subject to change from time to time and is effective immediately upon posting to this Website. The Business will endeavour to post a notice of change of address for a period of thirty (30) days prior to any such change in address becoming effective. Each User will be solely responsible for updating/correcting any address formatting errors or omissions and will not hold the Business responsible for packages and mail that do not arrive at the intended global forwarding address.
At the sole risk of User, the User may ship packages and mail to the assigned global forwarding address from a third country provided that the shipment complies with all applicable export regulations of the third country and all applicable import regulations of the country hosting the intended global forwarding address. The Business will not be a party to, and will have no responsibility in such transactions. Packages shipped to the intended global forwarding country from a third country may require the services of a Customs Broker and/or may incur Customs duty charges which fall outside of the scope of the Service. User will notify the Business promptly of packages being shipped to the global forwarding address that have a value exceeding $2,500 USD or requiring a validated export license.
The Business will receive all packages and mail delivered to the global forwarding address by courier, post or via walk-in for User. Receiving or signing for packages and mail on behalf of User does not constitute the Business's acceptance of the package or mail. Acceptance of packages and mail is subject to inspection by the Business. The Business is obligated to carry out a visual inspection of the external package. Any damage found will be noted, however the Business is not obligated to verify the integrity of the contents. The Business may in its discretion refuse any package or mail and will notify User promptly of the reason for doing so. Refused packages and mail will be held in storage for a maximum of thirty (30) days prior to disposal by the Business.
The Service may not be used for restricted commodities including hazardous materials, live animals, perishable items, human remains, wet cargo, precious metals, cash, monetary instruments, high value jewellery, manuscripts, etc. Hazardous materials include, but are not limited to: explosives; compressed, liquefied, or dissolved gases; flammable and combustible liquids; flammable solids; substances liable to spontaneous combustion; oxidizing substances; poisonous and infectious substances; radioactive nuclear substances; corrosives; and miscellaneous products or organisms that may reasonably be considered dangerous to life, health, property or the environment when transported by air. User may not cause or attempt to cause the Business to receive, inspect or forward by air any package containing hazardous materials. User will be solely liable for all damages that may arise from any accidents or incidents involving hazardous materials.
At the sole risk of User, the User may ship packages and mail to the assigned global forwarding address for reship to their home country, provided that those shipments comply with all applicable laws, quotas, restrictions and permit/licensing requirements of the intended destination country. The User acknowledges that the Business is not in the business of providing professional advice regarding applicable import laws, quotas, restrictions and permit/licensing requirements of the intended destination country. User shall consult the services of the competent Authority in the intended home country for advice regarding applicable import laws and shall obtain any applicable permits/licenses prior to sending such shipments to the assigned global forwarding address.
The Service requires that Customs and Border Protection (CBP) and various other external Authorities in the intended destination country be given unrestricted access to inspect User's shipments as deemed necessary. By using the Service, you authorize CBP, its agents and any other Government Authority, and their agents to inspect User's shipments and if necessary, to detain, confiscate, or destroy shipments that pose a threat to that country's national security. In such cases each User will defend, indemnify, and hold harmless the Business from any demands, claims, damages, liabilities, expenses or harms, including attorney's fees, arising in connection with inspecting, detaining, confiscating, storing, and destroying such shipments.
The Business publishes Service rates on this Website. These rates are subject to change from time to time and are effective immediately upon posting. User is advised to review these rates occasionally or at least every thirty (30) days. Invoices are due upon receipt. User will be allowed a fourteen (14) day grace period to settle open invoices. Storage fees may accrue after the fourteen (14) day grace period has expired. Packages/mail with invoices that are not settled within thirty (30) days of the invoice date will be considered forfeited by the user and may be disposed of at the sole discretion of the Business.
The Business does not provide insurance coverage for any packages. Users are solely responsible for obtaining their own insurance or coverage for shipments of any value. The Business assumes no liability for loss, damage, or delay of packages, regardless of declared value. Packages with a declared value over $5,000 USD may be subject to additional handling requirements; User will notify the Business promptly if shipping such packages. Hazardous materials and restricted commodities are not accepted for shipment.
The Business does not provide insurance coverage and is not liable for lost, damaged, or missing items. Users are solely responsible for obtaining third-party insurance for their shipments. In the event of loss or damage, Users should file a claim directly with their chosen insurance provider or carrier. The Business will cooperate reasonably by providing relevant shipment documentation to assist Users in pursuing third-party claims. Hazardous materials and restricted commodities are not eligible for any claims..
In connection with User's use of particular ancillary Services and/or access to Content contained in certain areas of this Website, it may be necessary for User to consent to policies or terms and conditions in addition to the Terms set forth herein, which User should read carefully before making any use of such Content or areas of this Website.
The Business is concerned about privacy and has developed a policy to address privacy concerns. You can find the current privacy policy at our Privacy Policy page. The Privacy Policy is hereby incorporated into these Terms by reference and constitutes a part of these Terms.
With respect to any and all disputes arising out of or in connection with the Service or this Website or these Terms, the Business and User agree to negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution. The Service, this Website, these Terms, and any dispute arising in connection therewith shall be exclusively governed by and construed in accordance with the laws of Jamaica. The Business and User agree that all disputes arising under this agreement will be settled exclusively through confidential binding arbitration in Kingston, Jamaica, by a sole arbitrator nominated by agreement of the parties through the Dispute Resolution Foundation.
These Terms constitute the complete agreement between the parties with respect to their subject matter and supersede any prior agreement or communication. These Terms are subject to change from time to time and are effective immediately upon posting. The Business will endeavour to post a notice of any changes to these Terms for a period of thirty (30) days following any such modifications. User's continued use of the Service subsequent to the Business's notice of modification of these Terms shall constitute User's acceptance of the modified Terms.
If you have any questions regarding these Terms, the Service, or this Website, please contact us.